Terms & Conditions

BEFORE USING THIS WEBSITE PLEASE READ THE TERMS OF USE SET FORTH BELOW, AS THEY APPLY TO YOUR USE OF THIS WEBSITE. BY USING AND CONTINUING ACCESS TO THIS WEBSITE, YOU SHALL CONCLUSIVELY BE DEEMED TO HAVE ACCEPTED THE TERMS OF USE SET FORTH BELOW.

1. Definitions

In these Terms of Use, the following words and expressions shall have the following meanings: – “Information” means information, data, text, content, analysis, news, reports, programs, photographs, picture, graphics, video, audio, software and other materials, communications, transmissions and other items, tangible or intangible; “Services” means services as may be offered from time to time on this Website; “Terms of Use” means the terms of use set out below as amended from time to time; “we”, “our” or “us” means CASEILIA.
 
2. Changes to Website

We may, in our sole discretion and at any time, without notice to you, add to, amend or remove any Information from this Website, or alter the presentation, substance, or functionality of this Website.

 
3. Changes of Terms

We may amend, add or delete any provision of the Terms of Use from time to time in our sole discretion and such amendment, addition or deletion shall be effective immediately upon either posting the modified Terms of Use or notifying you. You agree to review these Terms of Use periodically to ensure that you are aware of any modifications. Your continued access of and use of the Information of this Website and Services following such amendments to the Terms of Use, shall conclusively be deemed to be your acceptance of the modified Terms of Use.

 
4. User’s Conduct

As a condition of your access or use of this Website, you must not:

Trespass, break into, access, use or attempt to trespass, break into, access or use any parts of our servers, and/or any data areas for which you have not been authorized by us; or

Restrict or inhibit any other user from using and enjoying the Website; or

Post or transmit any unlawful, fraudulent, libelous, defamatory, obscene, pornographic, profane, threatening, abusive, harmful, hateful, offensive, or otherwise objectionable or unreasonable Information of any kind, including without limitation any transmissions constituting or encouraging conduct that may constitute a criminal offence, give rise to civil liability, or otherwise violate any local, state, national or foreign law; or

Post or transmit any advertisements, solicitations, chain letters, pyramid schemes, junk email, investment opportunities or schemes or any other unsolicited communications or messages (commercial or otherwise), or engage in spamming or flooding; or

Post or transmit any Information or software which contains any virus, trojan horse, worm or other harmful component or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of this Website or any computer software or hardware; or

Post, publish, transmit, reproduce, distribute or in any way exploit any Information obtained through this Website for commercial purposes; or

Upload, post, publish, transmit, reproduce, or distribute in any way, Information obtained through this Website which is protected by copyright, or other proprietary right, or create derivative works with respect thereto, without the prior written permission of the copyright owner or right holder or otherwise infringe any patent, trademark, trade secret or other intellectual property rights or other rights of third parties; or

Stalk or otherwise harass or violate the legal rights of others; or

Collect or store personal data about other users.

You have no rights in or to the Information available on this Website and you will not use the Information available on this Website in any manner or for any purpose, except as permitted by laws or under these Terms of Use.

 
5. Prohibition of Access

We reserve the right at all times to prohibit, deny or suspend your access to this Website or any part thereof immediately and without notice, where we consider it unacceptable or we are of the opinion that you have breached any of the terms contained in the Terms of Use or that such prohibition or denial is appropriate, desirable or necessary in our sole discretion. For the avoidance of doubt, Clauses 4, 7, 8 and 12 shall remain valid and subsisting notwithstanding that your access to this Website or any part thereof is prohibited, denied or suspended.

 
6. Links to and from the Website

The links on this Website may take you to other sites that are not under our control. Links to other websites do not constitute an endorsement by us of such websites or the Information, products, advertising or other materials available on those websites. You acknowledge and agree that we have no responsibility for the content, accuracy or availability of any Information provided by linked websites or liable for any loss or damage caused by, arising out of or in connection with use of or reliance on any Information, materials, goods or services available on or through any such websites.

 
7. Indemnity

You agree to defend, indemnify and hold us, our subsidiaries, affiliates and their respective directors, officers, employees and agents harmless from and against all liabilities, damages, claims, actions, costs and expenses (including without limitation legal fees), in connection with or arising from your breach of any of these Terms of Use and/or your use of this Website. We may, if necessary, participate in the defense of any claim or action and any negotiations for settlement in respect of the aforesaid matters. No settlement which may adversely affect our rights or obligations shall be made without our prior written approval. We reserve the right to assume defense and control of any claim or action exclusively.

 
8. Limited Liability and Warranty

All Information in this Website is for your general reference only. We do not accept any responsibility whatsoever in respect of such Information.

The Services and Information of this Website are provided on an “as is”, “as available” basis without any representation or warranty of any kind, whether expressed or implied, including without limitation any warranties of accuracy, completeness, quality, timeliness, availability, non-infringement of copyright or any other intellectual property rights or on merchantability or fitness for any particular purpose of the Information contained in this Website other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to the Terms of Use. In particular, we do not warrant that the Information contained in this Website will be uninterrupted or error free, that defects will be corrected, or that this Website or the server that makes it available is free of any virus or other contaminating or destructive components.

In no event shall we be liable for any direct, indirect, incidental, special, economic or consequential loss or damages of any kind whatsoever (including without limitation damages for loss of profits, business interruption, loss of information or data or loss of use of any equipment or software), howsoever caused, arising out of the use or the inability to use the Information contained in this Website or any other matter related to this Website, even if the same is known to us.

You understand and agree that any Information downloaded or otherwise obtained through the use of this Website or the Services is at your own discretion and sole risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such Information.

The limitation of liability contained in these Terms of Use will apply to the fullest extent permitted by applicable laws. In jurisdictions which do not allow the exclusion or limitation of certain types of liability, our liability will be limited to the maximum extent permitted by law.

We do not endorse, warrant or guarantee any Information, material, product or service referred to in the linked websites. We are not and will not be a party to any transaction between you and any third party.

 
9. Privacy Policy

For information about our privacy policies and practices, please refer to our Privacy Policy Statement. Where personal data is collected in connection with the Services, you should also have reference to the relevant user agreements linked to the form through which your personal data is collected.

 
10. Feedback

If you have any question, request or comment in connection with this Website, please send us by e-mail to: 

You acknowledge and agree that we shall be free to copy, disclose, distribute or otherwise use any material, including without limitation, any ideas, suggestions, submissions, information or other communications transmitted or posted to this Website by you for any purposes as we deem fit without liability or compensation to any person or entity.

 
11. Severability

In the event that any term or provision of these Terms of Use shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term or provision shall to that extent be severed from the remaining terms and provisions which shall continue to be valid to the fullest extent permitted by the applicable laws.

 
12. Withdrawal / Cancellation

The Withdrawal / Cancellation policy follows the prevalent terms and conditions laid out in the respective pamphlets and brochures. For clarification, please contact CASEILIA for details. However, if payment is made via on-line credit card, a prevalent bank charge of 2.5% of the fee will be levied for withdrawal / cancellation.

 
13. Notice

Notices to you may be made via email or regular mail. We may but not obliged to provide notices of changes to the Terms of Use or other matters by displaying notices or links to you generally on this Website.

 
14. Governing Law and Jurisdiction

These Terms of Use shall be governed by the law of the Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”). You agree to submit to the non-exclusive jurisdiction of the Hong Kong courts.

 
15. Chinese Version

If there is any conflict or discrepancy between the English version of the Terms of Use and its Chinese translation, the English version prevails. If any part of the Chinese translation is unclear, reference should be made to the English version. The Chinese translation shall not be translated into English for the purpose of comparing with or interpreting the English version.

 
Last Edited on 01-03-2016

 

Returns & Refunds

Returns:​

If you are not completely satisfied with your purchase or the product is found to be defective, you may return the item to us in its original condition within 7 days of receipt.  Returns made within 7 days of receipt will be refunded to the original form of payment.  After 7 days, CASEILIA cannot accept returns for any reason other than defects for items under warranty (please see Warranty page for more details).  Items purchased on sale are final sale, and are not eligible for refunds. Only items purchased directly on CASEILIA eSHOP will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

 

Returned items must be in original packaging, including any accessories, manuals, and documentation. Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

 

Returns without receipt may be refused. CASEILIA reserves the right to deny any returns.

 

Not satisfied with your product?

 

Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?

Please email cs@caseilia.com to start the return process with the following information:

- Order number or Transaction Code

- Proof of purchase

- Video or photo of the faulty product (if applicable)

- Complete delivery address

- Contact number & email address

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.  Customers will need to cover expenses associated with returned products.

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Refunds:    

​Processed refunds will be completed within 14 business days in most cases. Refunds will be issued based on your original form of payment (PayPal, credit card, etc.)

Shipping costs are non-refundable.  The cost of return shipping and a Restocking fee of US$10.00 will be deducted from the refund.

 

Cancelling Orders:

Items already shipped are not reversible, and must then be returned for a refund (please see the “Refunds” section above). Please note that the shipping cost of this return will be borne by customer.

 
Last Edited on 01-01-2019

 

Shipping

Worldwide Shipping

We at CASEILIA are committed to bringing our products to everyone in the world. Our service delivers to most countries in the world and is dedicated to meeting a variety of shipping needs. We work in conjunction with the most reliable international couriers to ensure that your package gets to you safely and on time.

For shipping update on your order, please email cs@caseilia.com.

Shipping Costs

Shipping costs may vary depending on weight and type of package, product quantity and shipping location. To get a shipping quotation, please add your selected items to your shopping cart, and enter your shipping address at the checkout page.

In an effort to provide the best offers to our customers, we are currently offering free shipping to qualifying orders.

Free delivery using First Class mail.


Last Edited on 01-01-2019

 

Ordering & Billing

ORDERING

1. How can I make changes to my order?

Simply email us at cs@caseilia.com within 24 hours after purchase is made. Please quote order number for official handling. 

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2. How long does it take for my order to ship?

Standard orders are typically processed between 3 to 5 business days after payment confirmation. Please email us if you have any questions about your order.

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3. Do you accept international orders?

Yes, we do. We try to offer the most reasonable shipping rates possible. In the shopping cart you will be able to select your country and view the options available to you. If you don’t see your country listed and are interested in placing an order, please email cs@caseilia.com and we will be happy to assist you. Please check with your local customs office about rules and regulations that may apply to you.

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4. What are my shipping and handling rates?

Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. Please refer to the Shipping for details.


5. Do I have to pay for duties, import taxes, VAT and other customs clearance fees?

Import duties, taxes, VAT and other customs related charges are not included in the price or shipping cost. 

These charges are the buyer’s responsibility.  Your country’s Customs may request payment for these customs charges. 

Please check with your country’s Customs Office for additional information.

BILLING

1. How can I pay for my order?

PayPal or Credit Card (Visa, Master, American Express and etc).

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2. Do you accept Credit Card?

Yes.  We accept major credit cards via PayPal and you are not required to have your own PayPal account (except for a very few specific countries).

Still not getting your answers? Email us anytime at cs@caseilia.com.

 
Last Edited on 01-01-2019

 

CASEILIA Limited Warranty Statement

CASEILIA CORPORATIN LTD. ("CASEILIA") warrants to the original end user, that this product, excluding content and or software supplied with or on the product, will be free from defects in material and workmanship, will be fit for normal use during the Warranty Period specified below commencing on the date of purchase provided that this product is legally placed on the market and is registered on www.caseilia.com within 14 days after purchase.

 

To make a warranty claim please contact CASEILIA at support@caseilia.com within the Warranty period and provide proof of purchase (showing date and place of purchase and name of the reseller), original packaging and product name, type and serial number. You may return the product after first obtaining a RMA (Return Material Authorization) number and following any other guidelines listed. For further information see www.caseilia.com and select “support”.

 

Subject to the conditions and limitations set forth below, CASEILIA will, at its option, either repair or replace any part of this product that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by CASEILIA on an exchange basis, and will be either new or refurbished to be functionally equivalent.

 

This limited warranty does not cover any damage to this product that results from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair, or modification. This limited warranty also does not apply to this product on which the original identification information has been altered, obliterated or removed, has not been handled or packaged correctly, has been sold as second-hand or has been resold contrary to the US as well as other countries’ export regulations.

 

This limited warranty covers only repair or replacement for defective CASEILIA products, as provided above. CASEILIA is not liable for, and does not cover under warranty, any loss of data or any costs associated with determining the source of system problems or removing, servicing or installing CASEILIA products.

 

This warranty excludes 3rd party software, connected equipment or stored data. In the event of a claim, CASEILIA 's sole obligation shall be replacement of the hardware.

 

This constitutes CASEILIA 's entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. CASEILIA products must not be used in applications where failure could threaten injury or life, such as life support systems. CASEILIA DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. IF CASEILIA CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT.

 

Duration of Warranty

Please refer to below WARRANTY STATEMENT for warranty periods for different products.

 - CASEILIA Apple Watch Bands & Straps – 24 Months

 - CASEILIA iPad Cases & Sleeves – 24 Months

 - CASEILIA iPad Cases with Keyboard – 24 Months

 - CASEILIA MacBook Cases & Sleeves – 24 Months

 - CASEILIA Magnetic Screen Protector & Filters – 24 Months

 

Discontinued products not listed in the warranty are no longer covered as their warranty has expired.

This limited warranty applies only to the original end user customer of the product for so long as the original end user customer owns the product. This limited warranty is non-transferable.

 

Free Technical Support

If you experience difficulty during the installation or subsequent use of a CASEILIA product, you may contact CASEILIA 's Technical Support department prior to servicing your system. For troubleshoot and support over the Internet, visit the Support Section of www.caseilia.com. CASEILIA Technical Support can be contacted at support@caseilia.com or by visiting the SUPPORT Section of www.caseilia.com.

 

Warranty Claim Procedures and Requirements

To obtain warranty service, you must register your CASEILIA product Online within 14 days after purchase, then contact CASEILIA at support@caseilia.com within the Warranty period and provide proof of purchase (showing date and place of purchase and name of the reseller), original packaging and product name, type and number. You may return the product after first obtaining a RMA (Return Material Authorization) number and following any other guidelines listed. For further information seewww.caseilia.com and select “support”.

 

The defective product should be sent by freight-prepaid via FedEx and insured, to CASEILIA Corporation Ltd., Customer Service Department, GPO BOX 10160, HONG KONG. Products shipped to this address must be properly packaged to prevent damage in transit. CASEILIA will not be responsible for any expenses incurred for utilizing the freight and custom clearance fee.

 

The returned product will become the property of CASEILIA. Repaired or replacement product will be shipped at CASEILIA 's expense. Repaired or replacement product will continue to be covered by this limited warranty for the remainder of the original warranty.

 

Disclaimers THE FOREGOING IS THE COMPLETE WARRANTY FOR CASEILIA PRODUCTS AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN. EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIES ARE MADE WITH RESPECT TO CASEILIA PRODUCTS AND CASEILIA EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTY THAT MAY EXIST UNDER NATIONAL, STATE, PROVINCIAL OR LOCAL LAW INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE LIMITED TO THE PERIODS OF TIME SET FORTH ABOVE. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. CASEILIA PRODUCTS ARE NOT AUTHORIZED FOR USE AS CRITICAL COMPONENTS IN LIFE SUPPORT EQUIPMENT OR FOR APPLICATIONS IN WHICH THE FAILURE OR MALFUNCTION OF THE PRODUCTS WOULD CREATE A SITUATION IN WHICH PERSONAL INJURY OR DEATH IS LIKELY TO OCCUR. CASEILIA SHALL NOT BE LIABLE FOR THE DEATH OF ANY PERSON OR ANY LOSS, INJURY OR DAMAGE TO PERSONS OR PROPERTY BY USE OF PRODUCTS USED IN APPLICATIONS INCLUDING, BUT NOT LIMITED TO, MILITARY OR MILITARY-RELATED EQUIPMENT, TRAFFIC CONTROL EQUIPMENT, DISASTER PREVENTION SYSTEMS AND MEDICAL OR MEDICAL-RELATED EQUIPMENT. IF SUCH USE IS INTENDED, CONTACT CASEILIA FOR COMPONENTS SUITABLE FOR SUCH APPLICATIONS.

 

CASEILIA 'S TOTAL LIABILITY UNDER THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND. REPAIR, REPLACEMENT OR REFUND ARE THE SOLE AND EXCLUSIVE REMEDIES.  FOR BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CASEILIA SHALL NOT BE LIABLE TO THE PURCHASER OR END USER CUSTOMER OF A CASEILIA PRODUCT FOR ANY DAMAGES, EXPENSES, LOST DATA, LOST REVENUES, LOST SAVINGS, LOST PROFITS, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE PURCHASE, USE OR INABILITY TO USE THE CASEILIA PRODUCT, EVEN IF CASEILIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES, COUNTRIES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE, COUNTRY TO COUNTRY OR JURISDICTION TO JURISDICTION. WITH REGARDS TO CITIZENS OF COUNTRIES THAT ARE MEMBERS OF THE EUROPEAN UNION, IF THIS PRODUCT IS PURCHASED BY A CONSUMER AND NOT IN THE COURSE OF A BUSINESS, THIS WARRANTY SHALL NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER. THIS DISCLAIMER DOES NOT PURPORT TO LIMIT OR EXCLUDE CASEILIA 'S LIABILITY FOR DEATH OR INJURY CAUSED BY ITS NEGLIGENCE OR FOR FRAUDULENT MISREPRESENTATION.

 

CASEILIA endeavors to ensure that the information on this packaging is correct and fairly stated, but does not accept liability for any error or omission. The development of CASEILIA products and services are continuous and published information may not be up to date. It is important to check the current position with CASEILIA.

 

CASEILIA is registered trademarks and trademarks of CASEILIA Corporation Ltd.. Other marks may be mentioned herein that belong to other companies. Pictures shown may vary from actual product.

 

Product specifications subject to change without notice.

 

© 2019 Caseilia Corporation Ltd. All Rights Reserved.